Shipping policy
Shipping Policy — Bagviera
Last updated: 20 September 2026
This policy applies to orders delivered within Australia. Bagviera does not currently offer international delivery outside Australia.
1. Order processing
Orders are normally processed within 2–4 business days after payment is confirmed. Processing includes order verification, quality checks and packing.
Business days are Monday to Friday, excluding public holidays observed at the relevant fulfilment or delivery location. Processing may take longer during high-demand periods or where an order requires address or payment verification. If a material delay is expected, we will contact you using the details provided with the order.
2. Delivery options and estimated timeframes
Estimated delivery times begin after dispatch:
| Delivery method | Estimated transit time | Estimated total time including processing |
|---|---|---|
| Standard delivery | 8–15 business days | approximately 10–19 business days |
Delivery estimates are not guarantees. Remote locations, customs processing, severe weather, carrier disruption and peak periods may add time.
3. Shipping charges
- Standard delivery: A$8 flat rate.
- Standard delivery is free when the order subtotal, after discounts and before shipping, is A$100 or more.
The applicable delivery charge is displayed before the customer completes checkout. If the checkout displays a different rate because of a promotion or delivery limitation, the rate displayed at checkout will apply.
4. Fulfilment location and customs processing
Orders may be dispatched from fulfilment partners in China and delivered to customers in Australia. A parcel may therefore be subject to customs processing even where no additional payment is required from the customer.
Prices are displayed in Australian dollars. Bagviera will clearly disclose at checkout any tax or mandatory charge that Bagviera is required to collect. Government or carrier charges that are not imposed or controlled by Bagviera may apply in limited circumstances. Contact us before ordering if you have questions about a particular delivery location.
5. Tracking
Every order is sent using a tracked service. Once the order is dispatched, we will email the tracking number and available tracking link to the email address used at checkout.
Tracking events can take several business days to appear after dispatch. If tracking has not updated for an extended period or the parcel is overdue, contact us so that we can investigate with the carrier.
6. Delivery responsibility and lost parcels
Bagviera remains responsible for the order until it is delivered to the shipping address provided at checkout, except to the extent otherwise permitted by applicable law.
If tracking shows no delivery and the parcel appears lost, contact us. We will investigate with the carrier and, where appropriate, arrange a replacement or refund. We may ask the customer to confirm delivery details or cooperate with a reasonable carrier investigation.